Frequently Asked Questions

Everything you need to know about your AYANEO handheld gaming experience.

What is the typical shipping timeframe for my order?

Orders for in-stock items are typically processed within 2-3 business days. International shipping via DHL or FedEx usually takes 5-7 business days depending on your location and customs clearance.

Do AYANEO products come with a warranty?

Yes, all AYANEO handheld consoles include a one-year limited manufacturer warranty that covers hardware defects under normal use conditions.

What is your return policy?

We offer a 7-day return policy for unopened and unused products. If the device has been activated or used, a restocking fee may apply, and the item must be in its original packaging with all accessories.

Will I have to pay import taxes or customs duties?

As we ship globally, customers are responsible for any import duties, VAT, or local taxes imposed by their country's customs department upon arrival.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select local payment installments like Klarna or Affirm depending on your region.

How can I update the drivers or firmware on my device?

You can download the latest drivers, BIOS updates, and AYASpace software directly from our official website's 'Support' section to ensure optimal performance.