Returns & Exchanges

At AYANEO, we strive to ensure every gamer is satisfied with their premium handheld console; however, if you are not completely happy with your purchase, you may initiate a return or exchange within 7 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our official support team at [email protected] with your order number and a detailed reason for the return or exchange.

• 2.
  Technical Assessment

  Our technicians will review your request and may ask for photos or videos to verify the device condition and ensure it meets our return eligibility criteria.

• 3.
  Secure Packaging

  Once authorized, pack the device in its original retail packaging including all cables, chargers, and documentation to avoid any restocking fees.

• 4.
  Shipping and Inspection

  Ship the package to our designated service center; your refund or replacement will be processed following a successful quality inspection of the hardware.